Personal Business

Revised February 2023



Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do.


The types of personal information we collect and share depend on the product or service you have with us. This information can include:

  • Social Security number and Payment History
  • Account balances and Transaction history
  • Credit history and Overdraft history

When you are no longer a customer, we continue to share your information as described in this notice.


All financial companies need to share customers’ personal information to run their everyday business. In the section below, we list the reasons financial companies can share their customers’ personal information; the reasons Austin Capital Bank SSB chooses to share; and whether you can limit this sharing.

Reasons we can share your personal information Does Credit Strong, a division of Austin Capital Bank SSB share? Can you limit this sharing?
For our everyday business purposes- such as to process your transactions, maintain your account(s), respond to court orders and legal investigations, or report to credit bureaus Yes No
For our marketing purposes- to offer our products and services to you Yes No
For joint marketing with other financial companies No We don’t share
For our affiliates’ everyday business purposes – information about your transactions and experiences No We don’t share
For our affiliates’ everyday business purposes- information about your creditworthiness No We don’t share
For nonaffiliates to market to you No We don’t share

Questions? Call 512-693-3600 or go to

Who we are

Who is providing this notice?

Austin Capital Bank SSB

What we do

How does Austin Capital Bank SSB protect my personal information?

To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secure files and buildings.

How does Austin Capital Bank SSB collect my personal information?

We collect your personal information, for example, when you

• Open an account or Use your credit or debit card
• Pay your bills or Apply for a loan
• Make deposits or withdrawals from your account

We also collect your personal information from other companies.

Why can’t I limit all sharing?

Federal law gives you the right to limit only

  • sharing for affiliates’ everyday business purposes – information about your creditworthiness
  • affiliates from using your information to market to you
  • sharing for nonaffiliates to market to you

State laws and individual companies may give you additional rights to limit sharing. See below for more on your rights under state law.



Companies related by common ownership or control. They can be financial and nonfinancial companies.

Greenback, Fincorp, Inc., a bank holding company


Companies not related by common ownership or control. They can be financial and nonfinancial companies.

Nonaffiliates we share with can include marketing service providers.

Joint marketing

A formal agreement between nonaffiliated financial companies that together market financial products or services to you.

Nonaffiliate joint marketing partners include financial services companies.

Other important Information

Special Notice:  HOW TO FILE A COMPLAINT. Austin Capital Bank SSB is chartered under the laws of the State of Texas and by state law is subject to regulatory oversight by the Department of Savings and Mortgage Lending. Any consumer wishing to file a complaint against Austin Capital Bank SSB should contact the Department of Savings and Mortgage Lending through one of the means indicated below:

In person or by Mail: 2601 North Lamar Boulevard, Suite 201 Austin, Texas 78705-4294 Phone: (877) 276-5550 Fax: (512) 936-2003, or through the Department’s website at

Special Notice for Nevada Residents: We may contact our existing customers by telephone to offer additional financial products that we believe may be of interest to you. You have the right to opt out of these calls by adding your name to our internal do-not-call list. To opt out of these calls, or for more information about your opt out rights, please contact our customer service department. You may reach us by calling 512-693-3600, clicking the “contact us” link at, or writing to Austin Capital Bank, 8100 Shoal Creek Blvd, Austin, TX 78757. You are being provided this notice under Nevada state law. In addition to contacting Austin Capital Bank, Nevada residents can contact the Nevada Attorney General for more information about your opt out rights by calling 775-684-1100, emailing, or by writing to: Office of the Attorney General, Nevada, Department of Justice, Bureau of Consumer Protection, 100 North Carson St, Carson City, NV 89701-4717

Privacy Statement – California

This PRIVACY NOTICE FOR CALIFORNIA RESIDENTS supplements the information contained in the Privacy Statement of Austin Capital Bank, SSB {“we”, “us”, or “our”} and applies solely to visitors, users, and others who reside in the State of California {“consumers” or “you”}. We adopt this notice to comply with the California Consumer Privacy Act of 2018 {“CCPA”} and other California privacy laws. Any terms defined in the CCPA have the same meaning when used in this notice.